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Support Article

Cannot save draft affter system show error

SA-22151

Summary



On submit of the case, violate the validations set on the fields, the system then displays error messages which the developer sets in the Validate rule(server side validation error), click 'Saves Draft' button and close the case.

The issue is when user tries to reopen the case, the form does not retain the values which were filled previously before saving and closing it,  where as it retains the values perfectly incase of client side validations.

 

Error Messages



Here server side error messages getting displayed is not the issue. Not retaining the values after clicking on save draft is the issue.


Steps to Reproduce



 1. Create a section with fields configured with server side validations. 
 2. Create case and input data.
 3. Click 'Submit'. System displays error message.
 4. Click 'Save Draft' and closes this case.
 5. Search and open case again.

EXPECTED RESULT:
When open Case again, data that has been included still is kept in the case.

ACTUAL RESULT:
When open Case again, data that has been included is not kept.


Root Cause



In UpdateWorkObject, user is calling Validate activity and doing rollback in case of error messages. But in the current use case the errors are pre-existing on primary page and after validate activity call it is doing rollback.



Resolution



Perform the following local-change: 

Save draft calls UpdateWorkObject activity and it has a call to UpdateDefaults in Work- class.

UpdateDefaults is an available activity and it can be overridden in application ruleset, to clear the error message on primary page using page-clear-messages.

Steps :

1.Open UpdateWorkObject activity as shown below



2.Open the UpdateDefaults.



3. Do a save as of the above rule and save it in your application ruleset in either work- class or application class.

4. Add the Page-Clear-Message step as shown below.



Now run the scenario, one must be able to retain the data even after the validate rule is thrown.
Suggest Edit

Published May 4, 2016 - Updated October 8, 2020

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