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Support Article

Cannot select flow from the case designer

SA-22222

Summary

The developer was not able to select available flow as one of the process under a stage. When designing a case, in before versions before 7.2, under a stage, system architect could select a flow from drop down. In version 7.2 architect cannot.

Error Messages



Cannot select flow from the case designer.

Steps to Reproduce

  1. Create a case. 
  2. Under a stage, try to add the already existing process .

Root Cause



Changes to casedesign after 7.2 upgrade.

Resolution

  1. Open the case type rule. Go to the stages tab.
  2. Select the stage under which we need to add.
  3. Existing flow could be selected from the dropdown list.

Published April 28, 2016 - Updated October 8, 2020

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