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Support Article

Can't create a report for displaying queue problems

SA-8828

Summary



User is creating a list view report using report definition of bad SLA records in queue. This is mostly with pyItemStatus = 'Broken-Process' with an undefined property .pxQueueErrorDetails(1).pxErrorMessage. pxQueueErrorDetails which has the error message.

Pega 7.1.7 does not allow creation of px properties without breaking into production rulesets. Thus, user can not report on the actual queue processing errors.

Error Messages



Not Applicable

Steps to Reproduce



1. From Developer Studio, navigate to class System-Queue-ServiceLevel. Look at the instances.
2. Find an instance in status 'BrokenProcess'
3. Observe the embedded page list for pxQueueErrorDetails.
4. Observe that there is no property by this name and Pega 7.1.7 restricts adding px properties.



Root Cause



As Rule-Obj-Property rules for .pxQueueErrorDetails(), pxErrorMessage & pxErrorList are not defined properties, user is unable to create a listview report.

Resolution



This issue is resolved by HFix-21579.

Published June 12, 2015 - Updated October 8, 2020

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