Support Article
CAParentID is set to an incorrect value in SetInteractionDetails
SA-90322
Summary
CAParentID is set to an incorrect value in SetInteractionDetails in the PegaCA-Work-Outbound class.
Error Messages
Not Applicable
Steps to Reproduce
- Verify the first row of the data transform PegaCA-Work-Outbound!SetInteractionDetails in the PegaAppCA:08-01-01 ruleset
- Set .CAParentID to .pyID
Root Cause
A defect in Pegasystems’ code or rules. CAParentID is set to pyID in the SetInteractionDetails data transform in the PegaCA-Work-Outbound class and pyID holds the service case ID which causes issues in a few Outbound case scenarios.
Resolution
Apply HFix-57123.
Published October 15, 2019 - Updated December 2, 2021
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