Skip to main content

This content has been archived and is no longer being updated. Links may not function; however, this content may be relevant to outdated versions of the product.

Support Article

CART unable to generate Microsoft Word letters

SA-68767

Summary



CART (Client Action and Request Tool) is unable to generate Microsoft Word letters.


Error Messages



There has been as issue, consult your system administrator.

Error Message in Pega-RULES logs:
com.pega.pegarules.pub.PRRuntimeException: Unable to find the specified Rule-Map-eForm rule 'class-xxx-xxx-Work-xxx.rulename'.
    at com.pega.pegarules.integration.engine.internal.util.PREFormUtils.getMapRule(PREFormUtils.java:752)
    at com.pega.pegarules.integration.engine.internal.util.PREFormUtils.generatePopulatedEForm(PREFormUtils.java:436)



Steps to Reproduce



Click the Generate button to generate Microsoft Word letters.


Root Cause



An issue with caching of a particular rule.


Resolution



Perform the following local-change:
  1. Clear cache.
  2. Restart the system.
 

 

Suggest Edit

Published December 1, 2018 - Updated October 8, 2020

Did you find this content helpful? Yes No

100% found this useful

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.

We'd prefer it if you saw us at our best.

Pega Community has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice
Contact us