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Support Article

CART unable to generate Microsoft Word letters



CART (Client Action and Request Tool) is unable to generate Microsoft Word letters.

Error Messages

There has been as issue, consult your system administrator.

Error Message in Pega-RULES logs: Unable to find the specified Rule-Map-eForm rule 'class-xxx-xxx-Work-xxx.rulename'.
    at com.pega.pegarules.integration.engine.internal.util.PREFormUtils.getMapRule(
    at com.pega.pegarules.integration.engine.internal.util.PREFormUtils.generatePopulatedEForm(

Steps to Reproduce

Click the Generate button to generate Microsoft Word letters.

Root Cause

An issue with caching of a particular rule.


Perform the following local-change:
  1. Clear cache.
  2. Restart the system.


Suggest Edit

Published December 1, 2018 - Updated October 8, 2020

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