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Support Article

Case Attachments cannot be viewed on a mobile device



User can attach a file from his mobile device (Hybrid client), but user cannot see the attached file.

The attachment can be viewed as expected on a desktop browser application.

Error Messages

Not applicable

Steps to Reproduce

Attach any file to a case in a Mobile application.

Root Cause

This issue was determined to be a product enhancement request.


An enhancement request, FDBK-17166, has been created for consideration by Pega Product Management. 
Suggest Edit

Published November 10, 2016 - Updated October 8, 2020

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