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Case Audit History shows wrong pxAddedByID



When an action is performed by the application as a background even, the "pyPerformer" column is updated with the value "System" for such audit entries, but the corresponding "pyAddedByID" column is updated with the operator ID who was working on the case.

Error Messages

Not applicable

Steps to Reproduce

Work a Smart Dispute case.

Root Cause

The reported behavior is expected.


Here’s the explanation for the reported behavior:  

The usage of these two properties is described as:

pxAddedbyID: Operator ID of the person who added this history event. 

pyPerformer: Operator ID who completed the operation recorded in this history instance.

Per these descriptions, the Operator who added the history event, and the Operator who performed the operation it references, may not always be the same.

Published April 4, 2016 - Updated October 8, 2020

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