Skip to main content

This content has been archived and is no longer being updated. Links may not function; however, this content may be relevant to outdated versions of the product.

Support Article

Case Audit History shows wrong pxAddedByID

SA-21639

Summary



When an action is performed by the application as a background even, the "pyPerformer" column is updated with the value "System" for such audit entries, but the corresponding "pyAddedByID" column is updated with the operator ID who was working on the case.


Error Messages



Not applicable


Steps to Reproduce



Work a Smart Dispute case.


Root Cause



The reported behavior is expected.

Resolution



Here’s the explanation for the reported behavior:  

The usage of these two properties is described as:

 
pxAddedbyID: Operator ID of the person who added this history event. 

pyPerformer: Operator ID who completed the operation recorded in this history instance.

Per these descriptions, the Operator who added the history event, and the Operator who performed the operation it references, may not always be the same.

Published April 4, 2016 - Updated October 8, 2020

Was this useful?

0% found this useful

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.

Did you find this content helpful?

Want to help us improve this content?

We'd prefer it if you saw us at our best.

Pega Community has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice
Contact us