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Support Article

Case contents section does not work in Chrome and IE10

SA-12416

Summary



Case Contents section does not work correctly in Chrome and IE10 browsers. The Sidebar of pyCaseBody always wraps.

Error Messages



Not Applicable

Steps to Reproduce



1. Open a Work case
2. Scroll down and observe the case contents area has the sidebar of pyCasebody wrapped down below.

Root Cause



The root cause of this problem is a defect in custom application code/rules. A custom control contained a div close without a div open.

Resolution



This issue is resolved through the following local-change:

Remove the extraneous div close from the custom control.

Published July 28, 2015 - Updated October 8, 2020

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