Support Article
Case contents section does not work in Chrome and IE10
SA-12416
Summary
Case Contents section does not work correctly in Chrome and IE10 browsers. The Sidebar of pyCaseBody always wraps.
Error Messages
Not Applicable
Steps to Reproduce
1. Open a Work case
2. Scroll down and observe the case contents area has the sidebar of pyCasebody wrapped down below.
Root Cause
The root cause of this problem is a defect in custom application code/rules. A custom control contained a div close without a div open.
Resolution
This issue is resolved through the following local-change:
Remove the extraneous div close from the custom control.
Published July 28, 2015 - Updated October 8, 2020
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