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Support Article

Case created for email has only one attachment as a link



When a listener converts an email with multiple attachments to a work object, the case created for the email has only one attachment as a link. The other attachments display as names.

Error Messages

Not Applicable.

Steps to Reproduce

  1. Create an inbound email with multiple documents as attachments
  2. Send it to the Pega application
  3. Locate the case created in the application. Only one attachment display as a link and can be downloaded

Root Cause

A defect in Pegasystems’ code or rules. Only one attachment was converted and attached to the resulting work object.


This issue is resolved in Pega 7.4.


Published July 23, 2018 - Updated October 8, 2020

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