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Support Article

Case creation time Incorrect



When a case is created, the Create time is incorrect. The additional minutes are added to the time in the Audit.

For example,

If a case is created at 11:51, in the History tab it is mentioned that the case is created at 11:54.

Error Messages

Not Applicable

Steps to Reproduce

Not Applicable

Root Cause

An issue in the custom application code or rules.
The issue occurred due to the server time. Since the Interaction start time itself contains extra added minutes, this is carried throughout the case.


As a local-change, update the server time.

Published August 15, 2019 - Updated December 2, 2021

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