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Support Article

Case Designer does not display all workbaskets



Case Designer does not display all the workbaskets from all the work queues.

Error Messages

Not Applicable.

Steps to Reproduce

  1. Create a new workbasket
  2. Assign the workbasket to a new workgroup which is assigned to some organization, division, and unit.
  3. Create some stages and process the case in the Case Designer. For example, process approve or reject
  4. Click approve or reject and navigate to the particular process in the General tab
  5. Select a work queue and verify the list of work objects. The system does not display the new workbasket in the drop down.

Root Cause

A defect in Pegasystems’ code or rules. A control in the work basket search box was a dropdown which resulted in the issue.


Apply HFix-43670.


Published July 23, 2018 - Updated October 8, 2020

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