Support Article

Case harness is rendering in whole harness

SA-41865

Summary



Case menu is opening in a new browser window instead of rendering in inner harness.


Error Messages



Not applicable


Steps to Reproduce



1. Configure portal harness with tabbed layout with dynamic container.


Root Cause



A defect in Pegasystems’ code or rules : In pyCaseWorkerNavigation rule, for cases, it is configured with Launch Harness action with Target as Replace Current which is rendering in new browser.

Resolution



Perform the below steps as local-change:

pyCaseWorkerNavigation rule is an available rule. Save as the rule into application ruleset by replacing Target as new document which renders it as inner harness.


Published August 3, 2017 - Updated August 9, 2017

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.