Support Article

Case icons are incorrect in Assignment List Gadget



User has three level case hierarchy, where each case is associated with unique icon with it.

When pyAssignmentListGadget section is used to display the case hierarchy, the icons are not displayed as per their associated icon.

The icon for the first case (parent) in the hierarchy is being displayed for all other cases.

The values in the clipboard for icons are proper as expected but icons are not properly rendered.

Error Messages

Not Applicable

Steps to Reproduce

Create three level case hierarchy with sub cases and display case hierarchy using pyAssignmentListGadget section.

Root Cause

The HTML Out-of-the-box (OOTB) code of pyAssignmentListGadget is not having updated codeset.


Apply HFix-31518.

Published January 18, 2017 - Updated January 31, 2017

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