Support Article

Case icons are incorrect in Assignment List Gadget

SA-32592

Summary



User has three level case hierarchy, where each case is associated with unique icon with it.

When pyAssignmentListGadget section is used to display the case hierarchy, the icons are not displayed as per their associated icon.

The icon for the first case (parent) in the hierarchy is being displayed for all other cases.

The values in the clipboard for icons are proper as expected but icons are not properly rendered.


Error Messages



Not Applicable

Steps to Reproduce



Create three level case hierarchy with sub cases and display case hierarchy using pyAssignmentListGadget section.

Root Cause



The HTML Out-of-the-box (OOTB) code of pyAssignmentListGadget is not having updated codeset.


Resolution



Apply HFix-31518.

Published January 18, 2017 - Updated January 31, 2017

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.