Support Article
Case IDs with different number of digits are sorted incorrectly
SA-82620
Summary
Case IDs with different number of digits are sorted incorrectly. However, work objects IDs are sorted as text strings on performing an analysis.
For example, Sorting by ID, in the ascending order, lists IN-186454 before IN-189.
Error Messages
Not Applicable
Steps to Reproduce
- Open a list of class instances
- Sort the case IDs
Root Cause
This behavior is as per the Pega product design.
Resolution
Perform the following local-change:
Add overridesortfunction to the string property.
Published August 19, 2019 - Updated October 8, 2020
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