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Support Article

Case manager bulk action does'nt support mult work pools

SA-49728

Summary



User's PDC application has three work pools / class group classes / work tables.

User finds that the bulk action tool does not support using multiple work pools / tables in an application, regardless of which case type/class is specified in the filter property, it uses the table of the FIRST case type/class specified on the Rule Application form.

To get access to the right case type, user had to update Rule-Application rule in production and change the case type / class name order to get the right table to get used.

Case manager should support switching work pools or automatically chose / filter from the right tables


Error Messages

Not Applicable

Steps to Reproduce



In an app with multiple work types / tables, go to Case Manager 7 portal, go to bulk options and try to find a case/work type which is not in same table as the first case/work type listed on the rule-application form.

Search will not return data; db trace /tracer will show query to the wrong work table.


Root Cause



This issue was determined to be a product enhancement request.

Resolution



An enhancement request, FDBK-24165, has been created for consideration by Pega Product Management.

Suggest Edit

Published February 2, 2018 - Updated October 8, 2020

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