Case manager bulk action does'nt support mult work pools
User's PDC application has three work pools / class group classes / work tables.
User finds that the bulk action tool does not support using multiple work pools / tables in an application, regardless of which case type/class is specified in the filter property, it uses the table of the FIRST case type/class specified on the Rule Application form.
To get access to the right case type, user had to update Rule-Application rule in production and change the case type / class name order to get the right table to get used.
Case manager should support switching work pools or automatically chose / filter from the right tables
Steps to Reproduce
In an app with multiple work types / tables, go to Case Manager 7 portal, go to bulk options and try to find a case/work type which is not in same table as the first case/work type listed on the rule-application form.
Search will not return data; db trace /tracer will show query to the wrong work table.
This issue was determined to be a product enhancement request.
An enhancement request, FDBK-24165, has been created for consideration by Pega Product Management.
Published February 2, 2018 - Updated October 8, 2020
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