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Support Article

Case manager portal - Manage Change issue

SA-36965

Summary



Case manager portal - Manage Change screen displays correct data when an item is selected initially. The screen does not refresh if the user selects another item after that. Data from the first item will be there.


Error Messages



Not Applicable


Steps to Reproduce

  1. Goto case manager portal
  2. Click on manage change
  3. Select a data table which has been delegated > Edit
  4. Click on manage change
  5. Select a different data table which has been delegated > Edit
  6. This will display values from the first data table


Root Cause



Use the close button to close the current delegation, before opening the other delegated rule from the configuration tab. The delegation thread is not killed unless we click on close button explicitly.

Resolution



Perform the following

1)Include the
UI-Kit-7:04-01-01 in the application rule for the configuration tab to get displayed
2)Use the close icon, before opening any other delegation .

If the close button is not visible, check by including pyEndUser71 in the applicaiton skin.


Published April 25, 2017 - Updated October 8, 2020

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