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Support Article

Case Manager Portal is not loading properly after applying hotfi



After applying the hotfixes encountering issues with Case Manager portal.

1. System is not loading Case Manager portal completely. It is loading but displaying with scrollbar.
2. When we move one tab to other tab then it is loading properly but when we select work basket or work list, system is not loading the list of items which are part of that worklist or work basket.

List Of Hotfixes:

HFIX-6865 ‘Body Visible When’ conditions not working in row repeat
HFIX-7498 Memomy Leaks on sppc_data_uniqueid (:1 , :2 , :3 , :4 );
HFIX-7948 Validation rule not working as expected
HFIX-7951 Commented Activity Steps Still Throw Warnings
HFIX-8144 Popup warning when closing a flow - Are you sure you want to nav
HFIX-8154 Stale database connections / Leaking database connections
HFIX-8199 Increase Max Length on History-.pyMemo
HFIX-8353 a number of issues are occurring with guardrail report on 6.3sp1
HFIX-8501 Modal window appears with scrollbar on initial load
HFIX-9293 Unnecessary blank rows in row repeat
HFIX-9467 validation messages are not getting cleared
HFIX-6734 Doing an Obj-Browse on the External table.
HFIX-8784 In pxDateTime Control, If I specify any event error has thrown
HFIX-8875 Increasing window size on modal dialogs
HIX-8572 double Scrollbars issue (specific to IE)
HFIX-8783 Calendar OOTB functionality

Error Messages


A Javascript error occurs when opening the Case Designer and Gallery landing pages. 
Error: Unable to get value of the property 'parentNode': object is null or undefined

Steps to Reproduce


Root Cause

The root cause of this problem is a defect in Pegasystems’ code/rules.
 After installing listed hotfixes user was not able to open casemanagerportal. 
This issue is caused by HFIX-9293.


This issue is resolved by hotfix item HFIX-9672 (I
ssue related to Javascript error is fixed as part of this Hotfix)

function isInRowColRepeat added in HFIX-9293 with an object named "element" being passed in:

pega.ui.Doc.prototype.isInRowColRepeat = function(element){
    var parent = element.parentNode;

Sometimes element is null which throws a JavaScript error when you try to access it's parent node
Added an if statement to check to return out of the function if element is null

pega.ui.Doc.prototype.isInRowColRepeat = function(element){
    if(!element)return false;
    var parent = element.parentNode;


Published January 31, 2016 - Updated October 8, 2020

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