Support Article

Case Manager portal is not working in IE

SA-37103

Summary



Case Manager portal is not working in IE for 7.2.2 version. This is a upgraded environment from 7.1.7 to 7.2.2. Only after upgrade, issue is seen.
Issue is with only CaseManager portal. All other portals are working fine.


Error Messages



Not Applicable


Steps to Reproduce

  1. Create a portal and harness in Data-Portal class
  2. Add the harness in portal
  3. Launch the portal

Root Cause



A software use or operation error

In the portal harness advanced tab, document mode is set to "IE=IE10". In IE, portal is launching in compatibility mode and portal is broken.

Resolution



Perform the following local-change:

Either create a new harness rule without compatibility option or save as the current harness into higher ruleset removing the advanced tab compatibility option.

Published April 26, 2017 - Updated April 29, 2017


0% found this useful

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.