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Support Article

Case narrative does not display correct operator images



The Case narrative section displaying case history displays the default image for all operators, even if a custom image has been uploaded.

Error Messages

Not applicable

Steps to Reproduce

1. Configure a case type with actions that will create audit history records that will be populated in the Case Narrative section displayed on Perform and Review harnesses.
2. Configure an operator with a custom image then process a case until a Case Narrative is displayed with this operator.

Root Cause

A software use or operation error:

The application was configured with an out-of-date UI-Kit ruleset (7:06-01) instead of the latest version. 


Installing the latest UI-Kit ruleset resolves this issue.

​The section pyAttachmentInnerDetails has been modified in newer versions which does not have this issue.
Suggest Edit

Published December 19, 2016 - Updated October 8, 2020

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