Skip to main content

This content has been archived and is no longer being updated. Links may not function; however, this content may be relevant to outdated versions of the product.

Support Article

Case narrative does not display correct operator images

SA-31318

Summary



The Case narrative section displaying case history displays the default image for all operators, even if a custom image has been uploaded.


Error Messages



Not applicable


Steps to Reproduce



1. Configure a case type with actions that will create audit history records that will be populated in the Case Narrative section displayed on Perform and Review harnesses.
2. Configure an operator with a custom image then process a case until a Case Narrative is displayed with this operator.


Root Cause



A software use or operation error:

The application was configured with an out-of-date UI-Kit ruleset (7:06-01) instead of the latest version. 

Resolution



Installing the latest UI-Kit ruleset resolves this issue.

​The section pyAttachmentInnerDetails has been modified in newer versions which does not have this issue.
Suggest Edit

Published December 19, 2016 - Updated October 8, 2020

Did you find this content helpful? Yes No

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.

We'd prefer it if you saw us at our best.

Pega Community has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice
Contact us