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Support Article

Case is not created after the user portal loads



The case is not created after the user portal loads. This occurs after using the SnapStart capability following the Pega 7.2.2 help file information:

The below sample 
URL was used:

Error Messages

Not Applicable.

Steps to Reproduce


Root Cause

An error or omission in product documentation. To display the end user portal and create a case with SnapStart, the action parameter is 'createWork' and not 'createCase'.


Perform the following local-change:

Change action=createCase to action=createWork.


Published July 23, 2018 - Updated October 8, 2020

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