Case not getting resolved after wait shape completed
SummaryWhen using Pega Warranty, there is a dependency defined using a wait shape between the Return Material (RM) and Return Authorization (RA) cases.
When the RA case attains the 'Resolved-Completed' status the RM case should get resolved but instead it remains with the status 'New'.
This behavior started to occur after the installation of HFix-33131.
Error MessagesNot Applicable
Steps to Reproduce
- Create a Return Material (RM) case, which will generate a Return Authorization (RA) case in Pega Warranty.
- Resolve the Return Authorization (RA) case.
- Check the status of the RM case, it is showing 'New' instead of 'Resolved-Completed.'
Root CauseA defect in Pegasystems’ code or rules.
Published April 20, 2017 - Updated May 9, 2017