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Support Article

Case not submitted if autocomplete is launched many times



After launching autocomplete on a work object numerous times (say nearly 100 times, based on the source data page name length), if a user tries submitting the case, an infinite busy indicator is observed and the case does not get submitted.

Error Messages

Network request "...pyActivity=pyDeleteDocumentPg..." fails.

Steps to Reproduce

Launch autocomplete on a work object numerous times and then try submitting the case.

Root Cause

pyPagesToRemove param in the URL was being clogged and exceeding the URL length limit.


Apply HFix-35470, this moves pyPagesToRemove from safeURL to postData and thereby solves the issue.

Suggest Edit

Published July 27, 2017 - Updated October 8, 2020

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