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Support Article

Case opened via EmailLink:'Loading.. may take a few seconds"(IE)



A section is configured with around 8 to 10 Defer Load layouts. In the Internet Explorer 11 browser, the layouts display incorrectly. However, in the Chrome and Edge browsers, the layouts display correctly.

Error Messages


SCRIPT438: Object doesn't support property or method 'includes'

pzpega_ui_harnesscontext_1639437542!pzevalharnessjson_11274272984.js!clientlogbase_11632504602.js!pzpega_ui_lib_provider_1192545302!pega_yui_13027834416!desktopwrapper_13441957966!pzautomationscripts_1782369863!pzpega_ui_jquery_11946158806!pega_ui_harness_1632185111!pzpega_ui_harness_actions_12323798486!pzpega_ui_crc32_1193200667!pzpega_ui_messaging_1847971439!!.js (1535,194)

Steps to Reproduce

  1. Open a case from a link in an email.
  2. Click the Begin button.

Root Cause

A defect in Pegasystems’ code or rules.


This feature is implemented in Pega Platform 8.2.5.
Suggest Edit

Published April 16, 2020 - Updated December 2, 2021

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