Support Article
Case should be routed to Pend Merchant for RC 85, CC1
SA-21591
Summary
After selecting Visa Reason Code 85 and Condition Code 1, the case should get routed to Pend Merchant assignment based on return and cancellation date.
Error Messages
Not Applicable
Steps to Reproduce
Select RC 85 and CC 1 and process the case with return and cancellation dates set.
Root Cause
A defect in Pegasystems’ code or rules
Resolution
Apply HFix-26702
Tags:
Published April 11, 2016 - Updated October 8, 2020
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