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Support Article

Case should be routed to Pend Merchant for RC 85, CC1



After selecting Visa Reason Code 85 and Condition Code 1, the case should get routed to Pend Merchant assignment based on return and cancellation date.

Error Messages

Not Applicable

Steps to Reproduce

Select RC 85 and CC 1 and process the case with return and cancellation dates set.

Root Cause

A defect in Pegasystems’ code or rules


Apply HFix-26702


Published April 11, 2016 - Updated October 8, 2020

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