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Support Article

Case should be routed to Pend Merchant for RC 85, CC1

SA-21591

Summary



After selecting Visa Reason Code 85 and Condition Code 1, the case should get routed to Pend Merchant assignment based on return and cancellation date.

Error Messages



Not Applicable


Steps to Reproduce



Select RC 85 and CC 1 and process the case with return and cancellation dates set.


Root Cause



A defect in Pegasystems’ code or rules

Resolution



Apply HFix-26702

 

Published April 11, 2016 - Updated October 8, 2020

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