Support Article

Case stage chevrons are not displayed

SA-29797

Summary



Sporadically, case stage chevrons are not displayed at runtime. They should be displayed like this:



But sometimes they do not appear:


Error Messages



Not applicable


Steps to Reproduce



Open a case.


Root Cause



A defect in Pegasystems’ code or rules: The reference to the grid source for the stages to display was not always valid.

Resolution



Apply HFix-30213

 

Published October 31, 2016 - Updated November 8, 2016

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