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Support Article

Case status displays as 'Pending' even after resolving the case



The user has Smart Investigate (SI) for Payments 7.11 on Pega Platform 7.22.
The case status displays as 'Pending' even after resolving the case.

Error Messages

Not Applicable.

Steps to Reproduce

  1. Create a SWIFT correspondence which has verification True and has post verification status as 'Pending'
  2. Proceed the case so that Corr goes to the verification step
  3. Resolve the case. The correspondence on the case displays as Pending

Root Cause

A defect in Pegasystems’ code or rules.

Existing functionality in SI does not look for Work case status while updating the status if the post generation or post verification status are set. 


Perform the following local-change.
  1. Modify the SetPostGenerationStatus and SetPostVerificationStatus activities to add  a When condition
  2. Skip UpdateStatus if Work Case status starts with Resolved or any other custom status according to the requirement


Published April 4, 2019 - Updated December 2, 2021

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