Skip to main content

This content has been archived and is no longer being updated. Links may not function; however, this content may be relevant to outdated versions of the product.

Support Article

Case wide actions open in an incorrect context



User configures parent and child cases. The user must be able to open a child case from a parent case using Show in the Ajax container option. The user must use the reassign functionality instead of using the out-of-the-box pyTransferAssignment flow action. The Transfer option is lost on selecting it from the case menu. It is noted that the transfer assignment action is run on the parent case instead of the child case when user closes the assignment and returns to the parent case. However, the Reassign function uses a parent case on opening a child case in the Ajax container.

Error Messages

Not Applicable

Steps to Reproduce

  1. Create a parent case with an associated child case
  2. Ensure that the child case contains pyTransferAssignment on the case wide actions
  3. Add a button to the parent case User Interface (UI) which opens the child case work object in the Ajax container 
  4. Open the child case and transfer the assignment to another operator. The section refreshes
  5. Return to the parent case. It contains the section used for pyTransferAssignment 

Root Cause

An issue in the custom application code or rules. Flow key is required to launch a local action in the assignment context.


Perform the following local-change: 
Pass the flow key as a parameter OnClick on action.

Suggest Edit

Published December 2, 2021

Did you find this content helpful? Yes No

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.

We'd prefer it if you saw us at our best.

Pega Community has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice
Contact us