Support Article

Cases display scrolled downward on opening



When a user opens two cases in quick succession in a tabbed portal and switches to the first case, the screen displays scrolled down instead of displaying at the top of the case.
This is reproducible in Chrome, but not other browsers.

Error Messages

Not Applicable

Steps to Reproduce

  1. Open a case in Chrome browser
  2. Before it finishes loading open another one.
  3. Navigate to the first case

Root Cause

The iframe focuses on the first link in the tab content. Opening the second case stops the view from refocusing at the top.


Perform the below local-change:

1. Add a link to the top of the case content and hide it using the visibility:hidden;CSS tag.

2. Set the height of the dynamic layout to 1px to avoid taking up space (as the visibility:hidden; CSS still reserves the space for the hidden link)

Published June 23, 2017 - Updated August 3, 2017

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