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Support Article

Cases not getting loaded on Designer Studio



After login to Pega 7 Developer portal, when user click on cases tab and results are not getting loaded. Text message “loading..” shown on the screen instead of cases.

Error Messages

Below error is thrown in Pegarules log file generated at user end:
2015-06-01 00:00:03,786 [   WorkManager(2)-42] [          ] [                    ] (  priv.context.JNDIEnvironment) ERROR   - Exception during getEJBInstance "com.pega.pegarules.internal.etier.interfaces.EngineLocalHome"
                at sun.reflect.GeneratedMethodAccessor366.invoke(Unknown Source)
Caused by: javax.ejb.AccessLocalException: SecurityException
                at org.jboss.ejb.plugins.LogInterceptor.handleException(
                at org.jboss.ejb.plugins.LogInterceptor.invokeHome(
Caused by: java.lang.SecurityException: Authentication exception, principal=null
                at org.jboss.ejb.plugins.SecurityInterceptor.checkSecurityContext(


Steps to Reproduce

1. Login to PRPC Developer portal
2. Click on cases tab (exists on left side of portal) to list the casetypes.

Root Cause

The root cause of this issue is a defect in configuration of ‘security-domain’ in jboss.xml. 


This issue is resolved by making the following change to the operating environment:

Modify jboss.xml from prpc_j2ee14_jbossJBM.ear/prbeans.jar by commenting out


And adding:


Effectively having this:

This way, jboss will use the default 'application-policy' named 'other' by not providing a value for 'security-domain' and there is no security risk associated with it.


Published June 12, 2015 - Updated October 8, 2020

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