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Support Article

Cases stuck in "Now-Processing" in the PR_SYS_QUEUE_SLA table

SA-20303

Summary



This is a large number of cases in the "Now-Processing" status in the PR_SYS_QUEUE_SLA table. These items do not appear to be getting processed currently, and the number is increasing. Here are the counts from the table:

7734 Scheduled
648 Broken-Process
78170 Now-Processing
149 null


Error Messages



Not Applicable.


Steps to Reproduce



Not Applicable.


Root Cause



A defect in Pegasystems’ code or rules: An error in a where clause of a SQL query led to this behavior. 

Resolution



Apply HFix-26187.

Published March 12, 2016 - Updated October 8, 2020

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