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Support Article

Cases with tags do not display in Search results

KCP-571

Summary



In the end-user portal, a tag is added at the Case level. On searching for the tag on the Tag landing page, Search results do not display.


Error Messages



Not Applicable


Steps to Reproduce

  1. Tag a case with a tag (for example: #needapproval).
  2. Navigate to the Tags landing page in the WorkUser portal.
  3. Search for the tag (#needapprova)


Root Cause



A defect in Pegasystems’ code or rules.
Relevant functionality was unavailable to obtain all the cases related to tags in all the application workpools. 


Resolution



Perform the following local-change:

In Step 1, call GetWorkPoolsInApp method to Save as the pyGetTagCasesAcrossWorkpools activity to the application ruleset

Alternatively, update to Pega Platform 8.4 or later.

Published December 2, 2021

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