Support Article
Caught exception while connecting to email server
SA-61418
Summary
Email listener does not process new emails after an error occurs. However, it processes emails when it is restarted manually.
Error Messages
(services.email.EmailListener) ERROR EMAIL.ProcessInboundEmail.Listener - Caught exception while connecting to email server(s) javax.mail.AuthenticationFailedException: AUTHENTICATE failed.
at com.sun.mail.imap.IMAPStore.protocolConnect(IMAPStore.java:566)
at javax.mail.Service.connect(Service.java:288)
at com.pega.pegarules.integration.engine.internal.services.email.EmailListener.emailConnect(EmailListener.java:2680)
Steps to Reproduce
Unknown
Root Cause
The listener did not process emails due to incorrect sleep time.
Resolution
Apply HFix-44841.
Published August 24, 2018 - Updated October 8, 2020
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