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Support Article

CC field does not get captured in the Email Service page

SA-24339

Summary



CC field in Email Service is mapped to Service page, but it is not present in tracer.

Error Messages



Not Applicable

Steps to Reproduce

  1. Create an Email Listener.
  2. Send the email from outside PRPC.
  3. Check for the configured parameters.
  4. Check the tracer for pyCC Name.

Root Cause



CC was mapped with space in Service Email Request tab.

Resolution



Perform the following local-change: edit the Service Email rule and remove the space after CC field name.

Or

Apply HFix-27962
Suggest Edit

Published June 16, 2016 - Updated October 8, 2020

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