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Support Article

Certain UI function is not working as expected

SA-35136

Summary



Developer noticed that certain UI functions were not working for scenario below:

1. Login through SSO into portal.
2. Creates a new claim
3. Clicks on UI button: Add multiple disputes to case, Actions drop down or try to open a tab with defer load.
4. Sees no response.

Error Messages



Developer toolbar reveals javascript error in the console.



Steps to Reproduce



1. Login through ESDS (KPMC SSO)
2. Create a new claim
3. Click on UI button: Add multiple disputes to case, Actions drop down or try to open a tab with defer load. No response.


Root Cause



Reference to window.top.document.body was causing js error.

Resolution



Apply HFix-32791.

Suggest Edit

Published March 26, 2017 - Updated October 8, 2020

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