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Support Article

CFS database table gets updated after every refresh

SA-41469

Summary



The ECMBUSINESSSTEP table gets updated upon every case refresh.


Error Messages



Not Applicable


Steps to Reproduce



Perform the following activities multiple times:

1. Refresh the case from UI
2. Submit the case from back-end

Note: system updates the said table in both operations which causes duplicate entries.



Root Cause



Hibernate version column was getting updated for read operation while performing complex queries.


Resolution

  1. Apply hotfix FSP-349.
  2. Load the data from the database into a temporary object.
  3. On this object, update the modified fields as obtained by the modificationIndicator list in the input object.
  4. Persist the temporary object.
Note that the above steps should be carried out on each of the associated objects, and the versioning tag should be set to false.

Published November 9, 2017 - Updated October 8, 2020

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