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Support Article

Change Employee ID to that of the back office agent in EBD doc



When an Expedited Billing Dispute (EBD) document is generated, the "Customer Service Representative/Chargeback Representative" field reflects the front office agent's Employee ID (EID) and not the back office agent's EID. The "Customer Service Representative/Chargeback Representative" field should reflect the back office agent's EID. The out-of-the-box code uses pxCreateOpName property which cannot be changed.

Error Messages

Not Applicable.

Steps to Reproduce

  1. For a Debit Signature dispute, complete a chargeback in back office and the EBD document will be generated.
  2. Open and view the document.

Root Cause

This issue was determined to be a product enhancement request.


Apply HFix-27857. Make sure to read and follow the instructions specified in the "SmartDispute_HotFix__HFix-27857-_Install_Readme.pdf" document.

Published June 27, 2016 - Updated December 2, 2021

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