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Support Article

Change password screen loads incorrectly

SA-88011

Summary

User configures an operator to force a password change when a user logs in for the first time. However, the change password screen loads incorrectly and a blank screen displays.


Error Messages

Not Applicable


Steps to Reproduce

  1. Create a new operator
  2. Configure the operator such that it prompts a password change when a user logs in for the first time
  3. Log in with the newly created operator


Root Cause



A defect or configuration issue in the operating environment that resulted in the pyChangePassword section encountering an error the first time it was compiled. Hence, the pyChangePassword harness contains the error in the Java generated, instead of the pyChangePassword section.

Resolution



Perform the following local-change:
Revalidate and save the pyChangePassword section and harness to compile the generated Java correctly.

 

 

Suggest Edit

Published March 19, 2020 - Updated December 2, 2021

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