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Support Article

On Change of TextBox throwing error



Facing an issue with on change in add-on parameters in Underwriter offer screen in Malaysia CV siteminder URL. The screen is not refreshing properly which leads to inconsistency in premiums.

Error Messages

Not Applicable

Steps to Reproduce

  1. Log in to MY portal.
  2. Create a MY PA policy.
  3. Refer it to UW by providing appropriate profile data.
  4. Log in as UW.
  5. Open the referred work order and navigate to offer screen.
  6. Select an add-on, see the price changes.
  7. Provide parameter for the selected add-on, see the pricing goes blank as well the parameter provided. It should have calculated price correctly.

Root Cause

Issue is from Ajax call in siteminder. Ajax request not hitting the correct server.


Issue fixed after correcting the configuration on domain systems of siteminder.

Published January 22, 2017 - Updated October 8, 2020

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