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Support Article

Changes to rule not saved after check-in

SA-29166

Summary



User attempt to modify the 'Run Activity' action in a cell on-change action. After save and check-in, the referenced activity is reverted to the undesired activity.


Error Messages



Not Applicable


Steps to Reproduce

  1. Create a text property.
  2. Include the property inside a section
  3. Configure Activity in the Actions tab. Save the changes and close the rule.
  4. Open the rule once again, the Activity Configuration is missing.


Root Cause



The previous ruleset information is stored in the cache. The previous ruleset was called every time from the cache whenever we are opening the current ruleset.

Resolution



Suggested user to clear the cache and revalidate the rulesets. 

Published October 20, 2016 - Updated October 8, 2020

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