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Support Article

Changing report schedule causes task to run immediately

SA-7510

Summary



When a report schedule is modified, submitting the change sometimes causes the task to run immediately, generating the report and sending new copies to all subscribers.

Error Messages



Not Applicable.

Steps to Reproduce



1.Open an existing report schedule and modify it, for example add a recipient.
2. On submitting the changes, the scheduled task will sometimes fire immediately, causing the report to run and copies to be re-sent to all recipients.



Root Cause



The root cause of this problem is a defect in Pegasystems’ code or rules. 
Wrong format date was passed to formatter, which caused exception.

But this exception was getting swallowed, so next runtime was getting set to current time. Because of this emails were sent immediately.



Resolution



Apply HFix-21165.
Suggest Edit

Published January 31, 2016 - Updated October 8, 2020

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