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Support Article

Character count reflects incorrectly on the Remarks field



Character count of Remarks field changes in the second and remaining rows. This occurs on changing a value from drop down on the second row.

Error Messages


Not Applicable


Steps to Reproduce

  1. Log in as Business Admin 
  2. Open a multichecklist alert 
  3. Enter the remarks
  4. Select Yes

Root Cause

A defect in Pegasystems’ code or rules. Issue is due to the same Remaining count used on the template grid. The count for each row must be recalculated on the repeating grid.


Apply HFix-54888.


Published December 2, 2019 - Updated December 2, 2021

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