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Support Article

Character counter does not initialize when opening a work item



Character counter does not initialize when opening a work item on a mobile device. The character counter displays the maximum amount of characters instead of the correct number of characters left. However, on entering data in the field, the character counter displays the correct number of characters left.

Error Messages

Not Applicable.

Steps to Reproduce

Enter data in the TextArea control on a mobile device.

Root Cause

A defect in Pegasystems’ code or rules.The character counter calculation is missing for offline enabled application. Hence, when the TextArea renders on mobile, it displays only the total character count.


Apply HFix-42529.


Published April 10, 2018 - Updated October 8, 2020

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