Support Article
Chargeback Expiration Date field calculation is incorrect
SA-28329
Summary
The Chargeback Expiration Date field for reason code 85-2b must be equal to the sum of Central Processing Date field and 120 days. But, the Chargeback Expiration Date field displays the present date instead.
Error Messages
Not Applicable
Steps to Reproduce
- Select a transaction with the transaction date 11/20/2015, and create a dispute.
- Select the reason code 85 and condition code 2b.
- Click Submit.
- Check Chargeback Expiration Date field in the Reason Code tab.
Root Cause
A defect in Pegasystems’ code or rules.
Resolution
Apply HFix-29445.
Tags:
Published October 6, 2016 - Updated December 2, 2021
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