Support Article

Chargeback Expiration Date field calculation is incorrect

SA-28329

Summary



The Chargeback Expiration Date field for reason code 85-2b must be equal to the sum of  Central Processing Date field  and 120 days. But, the Chargeback Expiration Date field displays the present date instead.

Error Messages



Not Applicable

Steps to Reproduce

  1. Select a transaction with the transaction date 11/20/2015, and create a dispute.
  2. Select the reason code 85 and condition code 2b.
  3. Click Submit.
  4. Check Chargeback Expiration Date field in the Reason Code tab.

Root Cause



A defect in Pegasystems’ code or rules.

Resolution



Apply HFix-29445.

Published September 22, 2016 - Updated October 6, 2016

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.