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Support Article

Chart size shrinks after Refresh



In IE11, the Chart size shrinks after clicking Refresh button.

User created a section with chart control configured with summary view. On screen load(first time), it shows some value. Placed a button in another section with ‘Refresh section’ action configured for chart section. On click of the button that refreshes, the size of the chart is reduced/shrinks from its original size only in IE11. The section that contains chart control includes the button section. This scenario works in Chrome. 


Error Messages

Not Applicable

Steps to Reproduce

  1. Add a summary view chart in a section. 
  2. Add a button to reflect needed filter changes and refresh section action configured. 
  3. On screen launch, the chart displays well. 
  4. After clicking on button, the chart section refreshes and the resulting chart shrinks. 

Actual Behavior: Chart size is shrinked after clicking on button 
Expected Behavior: Chart size should remain in its original size even after clicking the button.

Root Cause

The chart registers a resize event to set the chart height. However, during a section refresh, the chart element isn't visible at that moment. To fix this, the resize function should be invoked manually during chart setup.


A solution for this issue is being targeted in a future version of product. 

Published October 27, 2016 - Updated October 8, 2020

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