Support Article
Charts Tooltips not working in Google Chrome
Summary
The tooltips for charts do not display in the Chrome browser. Additionally, on placing the mouse over the white area for a general tooltip in the charts, the white background blinks and the tooltip does not display.
Error Messages
Uncaught ReferenceError: FusionCharts is not defined
at pyfusioncharts.theme.default_12208971721.js!!.js:1
Error occurs in the below line: FusionCharts.register("theme",{name:"chartdefault",theme:{base:{chart:{paletteColors:"#2E9FCC, #F49C00, #9B55B7, #19AE5C, #94A4A5, #E84A34, #32C6AA, #32485E, #E77D03, #00A084, #24619D, #F1C400, #7E8B8C, #D45300, #BCC2C6, #1ECD6C",baseFont:"OpenSans",showAboutMenuItem:0,showPrintMenuItem:0,manageResize:1,canvasBgAlpha:0,canvasBGColor:"#FFFFFF",canvasBorderAlpha:0,unescapeLinks:0,animation:1,showAlternateHGridColor:0,showAlternateVGridColor:0,showAxisLines:1,showPlotBorder:0,plotGradientColor:"",use3dlighting:0,showShadow:0,legendBorderAlpha:0,legendShadow:0,legendBorderThickness:0,showBorder:0,showLimits:0,drawCrossLine:1,crossLineColor:"#DDDDDD"}}}});
Steps to Reproduce
In the Chrome browser, open a portal with several charts containing tooltips.
Root Cause
FusionCharts were not defined when the theme JavaScript was loading.
Resolution
Update to Pega Platform 8.2.3.
Published September 28, 2019 - Updated December 2, 2021
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