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Support Article

Charts Tooltips not working in Google Chrome

SA-86477

Summary



The tooltips for charts do not display in the Chrome browser. Additionally, on placing the mouse over the white area for a general tooltip in the charts, the white background blinks and the tooltip does not display.


Error Messages



Uncaught ReferenceError: FusionCharts is not defined
    at pyfusioncharts.theme.default_12208971721.js!!.js:1

Error occurs in the below line: FusionCharts.register("theme",{name:"chartdefault",theme:{base:{chart:{paletteColors:"#2E9FCC, #F49C00, #9B55B7, #19AE5C, #94A4A5, #E84A34, #32C6AA, #32485E, #E77D03, #00A084, #24619D, #F1C400, #7E8B8C, #D45300, #BCC2C6, #1ECD6C",baseFont:"OpenSans",showAboutMenuItem:0,showPrintMenuItem:0,manageResize:1,canvasBgAlpha:0,canvasBGColor:"#FFFFFF",canvasBorderAlpha:0,unescapeLinks:0,animation:1,showAlternateHGridColor:0,showAlternateVGridColor:0,showAxisLines:1,showPlotBorder:0,plotGradientColor:"",use3dlighting:0,showShadow:0,legendBorderAlpha:0,legendShadow:0,legendBorderThickness:0,showBorder:0,showLimits:0,drawCrossLine:1,crossLineColor:"#DDDDDD"}}}});


Steps to Reproduce



In the Chrome browser, open a portal with several charts containing tooltips.


Root Cause



FusionCharts were not defined when the theme JavaScript was loading.


Resolution



Update to Pega Platform 8.2.3.

Published September 28, 2019 - Updated December 2, 2021

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