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Support Article

Chat Interaction not loading content on browser refresh



The existing Chat Interaction in the CPM Interaction portal does not load the content when the browser is refreshed.

Error Messages

Not Applicable

Steps to Reproduce

  1. Launch the Interaction portal.
  2. Initiate a chat.
  3. Accept the incoming chat.
  4. Wait for the Chat Interaction to load.
  5. Refresh the Interaction portal browser.

Root Cause

A defect in Pegasystems’ code or rules.
The dynamic container data model is updated with all the entries in the Parameter page. After a refresh, the displayOnPage GET Request is sent with all the parameters in the Parameter page (data-model). This caused a 400 Bad Request response due to browser URL length limitations.


This feature is implemented in Pega Platform 8.1.6, Pega Platform 8.2.3, and Pega Platform 8.3.1.

Published February 15, 2020 - Updated December 2, 2021

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