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Support Article

Chat launch button not available on self-service portals



When using Pega Customer Service (CS) 7.21 Self Service portals to launch chat using a production chat server, the button does not appear. 

Error Messages

Not Applicable.

Steps to Reproduce

Attempt to use the launch chat button from a self service portal.

Root Cause

This is due to the fact that chat asset host URL is incorrect for a production environment. 


Apply HFix-27277 to address this issue.


Suggest Edit

Published May 1, 2016 - Updated December 2, 2021

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