Skip to main content

This content has been archived and is no longer being updated. Links may not function; however, this content may be relevant to outdated versions of the product.

Support Article

Chat server disconnected message displays in logs post upgrading

SA-84702

Summary

Chat server disconnected message displays in the logs after upgrading to Pega 8.2.1.  


Error Messages

117[p-nio-8443-exec-2364][STANDARD][](ternal.mgmt.StreamBuilderTools) ERROR model.developer - Could not find a rule when appending a stream
com.pega.pegarules.pub.generator.RuleNotFoundException: Failed to find instance PegaCA-Work-Interaction.CPMTabChat of type Rule-HTML-Section.


Steps to Reproduce

  1. Launch the Interaction portal
  2. Log in to the Chat queues
  3. Set the Chat status as available
  4. Initiate a chat from a web portal. The chat message is not delivered to CSR


Root Cause



A defect or configuration issue in the operating environment. The chatbot must be used from Chat 8.2 onwards to initiate the chat request. The PRChat configuration is not present in the web.xml.

Resolution



Here’s the explanation for the reported behavior:
Update web.xml with the below PRChat servlet: 

<servlet>
<servlet-name>PRChat</servlet-name>
<display-name>PRChat</display-name>
<description>Web Chat component, using custom authentication techniques</description>
<servlet-class>com.pega.pegarules.internal.web.servlet.WebStandardBoot</servlet-class>
<init-param>
<param-name>PegaEtierClass</param-name>
<param-value>com.pega.pegarules.session.internal.engineinterface.service.HttpAPI</param-value>
</init-param>
<init-param>
<param-name>AuthenticationType</param-name>
<param-value>PRCustom</param-value>
</init-param>
<init-param>
<param-name>RuntimeServletName</param-name>
<param-value>PRChat</param-value>
</init-param>
<init-param>
<param-name>AuthService</param-name>
<param-value>PRChatAuthentication</param-value>
</init-param>
</servlet>

Published October 24, 2019 - Updated December 2, 2021

Was this useful?

0% found this useful

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.

Did you find this content helpful?

Want to help us improve this content?

We'd prefer it if you saw us at our best.

Pega Community has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice
Contact us