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Support Article

Chat server list is not populated



Unable to log into a Chat Server. The Chat Server menu is not populated in the Chat Login popup. A server is created, but nothing appears in the list.

Error Messages

Not Applicable

Steps to Reproduce

  1. Create a PegaChat server.
  2. Attempt to log into the created PegaChat server.

Root Cause

A defect in Pegasystems’ code or rules:
User-defined functions (UDFs) of Pega are not installed in the environment. Out-of-the-box functionality does not require installation of UDFs.


Make the following change to the operating environment:

Install the UDFs or expose the following properties:
  • pyprotocol
  • pyhostname
  • pyhostport
  • servertype
Suggest Edit

Published June 17, 2016 - Updated December 2, 2021

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