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Support Article

Checkbox label does not support special characters



On decoding a checkbox label containing special characters, the label displays incorrectly when it is assigned dynamically using 'pycaption'.

For example,

The '  Policy(Other)' label displays as 'Policy (Other&#40'.

Error Messages

Not Applicable

Steps to Reproduce

  1. Create a case.
  2. Assign a checkbox label dynamically in the section.
  3. Click Submit. Ensure the label contains special characters (for example, Policy(Other)).

Root Cause

A defect in Pegasystems’ code or rules.


Apply HFix-55558.

Published October 8, 2020

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